Privacy Policy

1. Information We Collect

We may collect contact details such as your name, phone number, email, ZIP code, and information about your HVAC issue when you submit a form or call. We may also automatically collect non-personally identifiable information such as IP addresses, browser types, and access times using cookies and similar tracking technologies.

2. How We Use Information

We use your information to respond to your request, connect you with an independent HVAC professional, improve our services, and maintain site security. Specifically, we may use it to:

• Respond to your service request or inquiry
• Connect you with an independent HVAC professional or service partner in your area
• Improve our website and content based on feedback
• Send you a confirmation email if you contacted us through our contact form

3. Sharing With Service Partners

If you request service, we may share your information with independent HVAC service providers or partners to assist with scheduling and service. When you call the service numbers listed on this site, your call may be routed to a third-party HVAC dispatch service or network. By using our service numbers, you consent to being connected with these third-party companies.

We do not sell your personal information to unrelated third parties.

4. Cookies & Analytics

We may use cookies and analytics tools (such as Google Analytics) to understand website traffic and improve user experience. You may disable cookies in your browser settings, though some site features may not function correctly as a result.

5. Calls & Communications

Calls to our service line may be recorded for quality and training purposes. By calling, you consent to recording. We may follow up via phone or SMS if you provided your number and consented to contact.

6. Data Protection

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We encourage you to use caution when sharing personal information online.

7. Your Consent

By using our site, you consent to our Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

8. California Residents — Your CCPA/CPRA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request a list of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale: We do not sell your personal information to unrelated third parties. If this practice changes, we will update this policy and provide a clear opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us using the information below with the subject line "California Privacy Request." We will respond within 45 days as required by law.

9. Contact

If you have any questions regarding this Privacy Policy, please contact us:

Email: hello@coolcallpro.com